Contact Us

    Get in touch with our team for enquiries, demonstrations, or support.

    Our Offices & Contact

    Office Locations

    Melbourne

    Level 10, 440 Collins Street

    Melbourne, VIC 3000

    Sydney

    Level 17, 123 Pitt Street

    Sydney, NSW 2000

    Phone

    Office: (03) 9491 8280

    1300 RING OC: 1300 746 462

    Phone support is available 6:00am – 10:00pm (AEST), 7 days a week.

    Email

    General Enquiries

    info@onecredential.com.au

    Urgent Access or Security Enquiries

    urgent@onecredential.com.au

    Urgent enquiries are prioritised and monitored for time-sensitive access issues affecting facilities or representatives.

    Email support is available 24/7.

    For Facilities & Industry

    Facilities

    Healthcare facilities interested in joining the OneCredential platform can begin the process by selecting Registration at the top of the page.

    If you would like:

    • Information about how OneCredential operates within your facility
    • A demonstration of the platform and governance framework
    • Guidance on onboarding or rollout

    Please contact us via info@onecredential.com.au, and a member of our governance team will be in touch.

    Industry Employers and Representatives

    Medical device, pharmaceutical, and healthcare industry organisations, as well as individual representatives, can register directly via the Registration link at the top of the page.

    For enquiries relating to:

    • Group or bulk registrations
    • Organisation-wide onboarding
    • Pricing or registration support

    Please contact us at info@onecredential.com.au

    Hours & Support

    Operating Hours

    Phone Support

    6:00am – 10:00pm (AEST), every day

    Email Support

    24 hours a day, 7 days a week

    A Note on Support

    OneCredential is a governance and access platform operating within regulated environments.

    All enquiries are handled with care, confidentiality, and priority appropriate to their nature.