Question 1

How does OneCredential work with our existing hospital systems?

Accepted Answer

OneCredential operates as a standalone platform and does not require integration with clinical systems, patient records, electronic medical records or internal hospital applications.

Question 2

Does our facility need to change our current credentialing process?

Accepted Answer

No. OneCredential is designed to support existing facility processes. Each facility can configure its own credential requirements, access rules, approval workflows and local requirements.

Question 3

Do facilities need to collect or store representative documents?

Accepted Answer

No. OneCredential is designed to minimise the need for facilities to directly collect and manage representative credential documentation. Facilities receive the access information and credential status required to make informed access decisions while underlying evidence remains protected.

Question 4

Does OneCredential replace our current vendor credentialing requirements?

Accepted Answer

OneCredential provides a digital framework to support representative credentialing and access governance. Facilities remain responsible for defining their own requirements, policies and approval processes.

Question 5

Can different areas within the same facility have different access requirements?

Accepted Answer

Yes. Facilities can configure different requirements, workflows and approval settings by location, department or area.

Question 6

Can we require approval before any representative enters our facility?

Accepted Answer

Yes. Approval workflows are configurable by facility and area. A facility can require approval for any access location regardless of risk classification.

Question 7

Does OneCredential require representatives to download an app?

Accepted Answer

No. Representatives can complete required workflows through supported digital access methods, including mobile workflows, QR and NFC-enabled check-in processes.

Question 8

How does OneCredential confirm a representative is who they say they are?

Accepted Answer

Representatives complete identity verification through OCID™. Their verified identity is linked to their OneCredential profile and OCID.

Question 9

How do facility staff know who is currently onsite?

Accepted Answer

Authorised facility users can view live check-in status, active visits, pending approvals and completed visits through the OneCredential platform. Representatives carry a OneCredential physical identifier linked to their verified identity and OCID. During their visit, their digital credential provides real-time visibility of their current check-in status, allowing facility teams to confidently confirm approved onsite representatives.

Question 10

Can we see the representative's actual credential documents?

Accepted Answer

Access to underlying documentation is controlled. OneCredential provides facilities with the credential status and access-readiness information needed for governance decisions while limiting unnecessary exposure to sensitive documentation.

Question 11

What happens if a representative's access should be suspended?

Accepted Answer

Facilities can request facility-wide or area-specific restrictions, preventing access according to the configured workflow.

Question 12

How long does implementation take?

Accepted Answer

OneCredential is designed for rapid deployment because it does not require integration with hospital clinical or patient systems. Implementation involves configuring facility locations, requirements, workflows and authorised users.

Question 13

Is OneCredential aligned with healthcare industry standards?

Accepted Answer

OneCredential is designed to support healthcare representative credentialing processes and alignment with AS 5182:2018 Vendor Credentialing for Healthcare Facilities principles.

Question 14

What does OneCredential cost the facility?

Accepted Answer

There is no platform cost to participating healthcare facilities.

Frequently asked questions.